Terms and Conditions

Terms & Conditions

Welcome to JONLIVIA.com. This website and domain name are owned and operated by JONLIVIA SDN. BHD, Company Registration No. 1173869-X ('Jonlivia').

Access to and use of this website and the products and services available through this website (collectively, the "Services") are subject to the following terms, conditions, and notices (the "Terms of Use"). By using the Services, you are agreeing to all of the Terms of Use, which, together with the Privacy Policy, may be updated by us from time to time without notice. You should check this page regularly to take notice of any changes we may have made to the Terms of Use.

1. Intellectual Property
1.1 Jonlivia and the Jonlivia Logo are trademarks of Jonlivia Sdn Bhd (Trade Marks). All material on this website, including the text, information, graphics, logos, design, layout, downloads, pricing, products, and services (Content) is owned by or licensed to Jonlivia Sdn Bhd. You must not reproduce, transmit, adapt, distribute, sell, modify, publish or store Content or Trade Marks for any purpose, other than with the prior written consent of Jonlivia Sdn Bhd, or as permitted by law. All rights of Jonlivia Sdn Bhd are reserved.
1.2 Trademarks used on this website to describe third parties and their products are trademarks of those third parties. 

2. Linking and Third Party Content
2.1 You must not link to, frame or mirror any part of the website without Jonlivia's written authorization.
2.2 The website may contain links to or display the content of third parties (Third Party Content), including links to websites operated by other organizations and individuals (Third Party Websites). Third Party Content and Third Party Websites are not under the control of Jonlivia. Jonlivia does not endorse, approve or make any warranty or claim regarding Third Party Content, Third Party Websites or the products, services or information available on any Third Party Website, or in respect of the owner or operator of a Third Party Website or their conduct. If you use or rely upon Third Party Content or Third Party Websites, you do so solely at your own risk.
3. Terms of Sale
3.1 By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please refer to our Returns pages for further information.
3.2 In order to contract with Jonlivia you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Jonlivia retains the right to refuse any request made by you. 

4. Our Contract
When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, our payment gateway partners and have debited your credit or debit card.

5. Pricing and Availability
5.1 Whilst we try and ensure that all details, descriptions, and prices which appear on this Website are accurate, errors (including processing errors) may occur. If we discover an error in the price or payment of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as canceled. If the order is canceled and you have already paid for the goods, you will receive a full refund.
5.2 The prices on the website exclude delivery costs. Delivery costs will be charged unless stated; such additional charges are clearly displayed, where applicable, and included in the 'Total' during checkout.
5.3 The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies. 

 6. Product Descriptions
In describing the products available to purchase online, Jonlivia attempts to be as accurate as possible. However, Jonlivia does not warrant those product descriptions or other content of any Jonlivia Services are accurate, complete, reliable, current, or error-free. If a product offered by Jonlivia itself is not as described, your sole remedy is to return it in unused condition.

7. Payment
Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

8. Discount Codes
We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this Website. The conditions of use relating to any discount code will be specified at the time of issue. And, the company have the rights to amend the terms anytime. Discount codes cannot be applied on items who are already at a markdown from the original RRP, this is not limited to bundle, pre-order and seasonal promotion or clearance. 

9. Returns and Refunds
Jonlivia does not take title to returned items until the item arrives at our fulfillment center or headquarters. At our discretion, a refund may be issued without requiring a return. In this situation, Jonlivia does not take title to the refunded item. For more information about our returns and refunds, please see our RETURNS Page.

10. Your conduct
10.1 You must not:
(a) use the website in breach of any applicable laws or regulations;
(b) use the website to harm, abuse, harass, stalk, threaten or otherwise offend others;
(c) use the website to gain, extract or reuse any form of data for any purposes without the written consent of Jonlivia;
(d) interfere with, disrupt, or create an undue burden on the website;
(e) upload, post, transmit or otherwise make available any material that:  
(i) is not your original work, or which may infringe the intellectual property or other rights of another person;
(ii) is, or could reasonably be expected to be, defamatory, obscene, offensive, threatening, abusive, pornographic, vulgar, profane, indecent or otherwise unlawful, including material that racially or religiously vilifies, incites violence or hatred, or is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation or any physical or mental disability;
(iii) includes an image or personal information of another person unless you have their consent;
(iv) you know or suspect, or should reasonably know or suspect, to be false, misleading or deceptive;
(v) contains large amounts of untargeted, unwanted or repetitive content; or
(vi) contains financial, legal, medical or other professional advice.If you believe that a user has breached any of the above conditions, please contact us.
10.2 Jonlivia reserves the right to block or suspend any user of its website, and to modify or remove any material uploaded, posted, transmitted or otherwise made available on the website by any user, without notice. By uploading, transmitting, posting or otherwise making available any material via the website, you grant Jonlivia a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, edit and exploit the material in any form and for any purpose.
10.3 Jonlivia is not responsible for and accepts no liability with respect to, any material uploaded, posted, transmitted or otherwise made available on the website by any person other than Jonlivia. Jonlivia does not endorse any opinion, advice or statement made by any person other than Jonlivia. 
10.4 You agree to indemnify Jonlivia and each of the officers, employees, agents, contractors, suppliers and licensors (collectively Affiliates) of Jonlivia in respect of any liability, loss or damages (including all legal and other costs on a full indemnity basis) suffered or incurred by them arising (in whole or part) out of the breach of or failure to comply with any of these Terms of Use, or any other default or wrongful conduct in relation to the subject matter of these Terms of Use, on the part of you or any of your Affiliates.

11. Disclaimer
By accessing our website, you assume all risks associated with its use, including but not limited to the risk that your computer, software or data may be damaged by any virus transmitted by this website or by any Third Party Content or Third Party Website. To the extent permitted by law, all warranties, conditions, and claims (whether express or implied) arising out of or in any way connected with this website are hereby excluded. By accessing our website, you agree to indemnify Jonlivia for any loss, damage, costs or expenses whatsoever suffered by any person or entity arising out of or in any way connected with your access to this website.

12. Risk of Loss
All items purchased from Jonlivia are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

13. Your Account
If you use any Jonlivia Services, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password.

14. Outages
Jonlivia reserves the right to cease, interrupt or withdraw your access to the site for any reason, including without limitation, for upgrades and maintenance of the site.

15. Privacy Policy
Our privacy policy, which sets out how we will use your information, can be found at our PRIVACY POLICY page. The Terms of Use are subject to Jonlivia's Privacy Policy. By using the website, you agree to the Privacy Policy.

16. Jurisdiction
These terms and conditions are governed by the laws of Malaysia.

17. Contact
If you have any queries regarding these terms and conditions, please contact us. 


No. 2-1, Jalan 6-62A,Bandar Sri Menjalara, 

52200 K.L.,Malaysia.
Operation Hour : 9:00 am - 5:00 pm (Monday - Friday)
Off-operation : Saturday - Sunday & Public Holiday
Tel : 016-321 5358
Email : hello@jonlivia.com 

Last updated: March 31, 2019
© 2019 Jonlivia Sdn. Bhd.