Shipping Policy


LIKE YOU, we don’t like waiting.


In Jonlivia.com, orders by default are taken as Express Order once orders are submitted, item(s) will be shipped out immediately on the next working day. You can expect the parcel to reach your doorstep within 5 working days regardless of where you are in Malaysia. 


For those who are extra patient about receiving their items, Jonlivia has introduced Pre-Order options for popular products*. Currently Jonlivia has 2 types of Pre-Order Programs, Pre-Order 25 and Pre-Order 45 which starts to ship 25 or within 45-60 days respectively after order has made online. 


In short, We have 2 types of Order Shipment:

1. Express order uses our next working day delivery policy, whereby products are shipped out immediately from our warehouse. Typically within 24 hours to reach your door step as soon as we can. 


2. Pre-order items are typically cost and priced lower as we do not need to stock up in our warehouse before making it available at store. Thus, the price are significantly lower than that of express order and require customer to wait. Pre-Order 25 takes 25 days to be shipped out and Pre-Order 45 takes 45-60 days to be dispatched from our warehouse. 



*Pre-Order Options Product List 

 1. Blaze Pants Elegant Black | Pre-Order 45 | RM 99 

 2. Daily Diva Shaper | Pre-Order 25 | RM 120



FREE SHIPPING for more than RM197 spent on a single online order


Only A Flat RM8.00* Postage Charges for single online order less than RM197 spend*East Malaysia: Flat RM15.00 Shipping FeeThe Terms of Shipping and Delivery are based solely on order number and does not dictate by user or mailing address. Shipping Charges and Complimentaries (e.g. Free Shipping) are non-transferable/interchangeable.All ONLINE orders cannot be mixed despite the identical user and/or mail address.


SPLIT SHIPPING CASES


Order with a mixture of Pre-Order and Stock-ready (Express Order) Items 

Occasionally Jonlivia offers exclusive Pre-Order items with a value price point for customers to purchase upon actual product release. And, Pre-Order items generally take a longer time to be ready to be dispatched from our fulfillment center (e.g. 25 or 45 days, depending on the stated situation).


If your order consists of a mixture of both Pre-Order and Stock-ready items, you can choose to have your stock-ready items arrived to you first, we will split the shipment to two rounds: one for your Stock-ready items and the latter your Pre-Order item.


For Single Online order which:

1. Exceeds RM400 or above, the split shipping charges are FREE (up to 2 delivery and shipping rounds);

2. Between RM197 - RM400, there will be NO shipping charges for the Pre-Order item shipping. We will only incur a flat RM8* shipping charges on the Stock-ready item(s) shipping round;

3. For RM197 or less, we incur a flat RM8* shipping charges for both of the shipping rounds.

Last updated: June 7, 2019© 2019 Jonlivia Sdn. Bhd.