Shipping Policy

Shipping Fee

  • FREE Shipping for more than RM197 spent on a single online order.
  • Only A Flat RM7.00* Postage Charges for single online order less than RM197 spend
  • *East Malaysia: Flat RM9.00 Shipping Fee
  • The Terms of Shipping and Delivery are based solely on order number and does not dictate by user or mailing address. Shipping Charges and Complimentaries (e.g. Free Shipping) are non-transferable/interchangeable. 
  • All ONLINE orders cannot be mixed despite the identical user and/or mail address. 

Split Shipping Cases (Order with a mixture of Pre-Order and Stock-ready Items)

Occasionally Jonlivia offers Pre-Order items with a promotional price point for customers to purchase upon actual product release. And, Pre-Order items generally take a longer time to be ready to ship from our fulfillment center (e.g. 1 or 2 months, depending on stated situation).

If your order consists of a mixture of both Pre-Order and Stock-ready items, you can choose to have your stock-ready items arrived to you first, we will split the shipment to two rounds: one for your Stock-ready items and the latter your Pre-Order item. 

For Single Online order which:
1. Exceeds RM400 or above, the split shipping charges are FREE (up to 2 delivery and shipping rounds)
2. Between RM197 - RM400, there will be NO shipping charges for the Pre-Order item shipping. We will only incur a flat RM7* shipping charges on the Stock-ready item(s) shipping round.
3. For RM197 or less, we incur a flat RM7* shipping charges for both of the shipping rounds.

Last updated: March 31, 2019
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