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Return Policy

For Ready Stock & Pre-order

10 Days Returns

Exchange Eligibility

Product Inspection

Returns

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We allow up to 180 days returns / 14 days size exchange only for BlazePants Kuro.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return product is inspected & approved, we will carry out your exchange / refund.

We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Free gifts are non-returnable & non-exchangeable.

Product Exchange

We only replace items if they are defective / damaged / wrong size sent.

Under these conditions, we will bear the shipping fees (Max. RM10).
To claim the shipping fees, please show us your shipping receipt as proof.  

If you need to exchange an item, send us an email at hello.jonlivia@gmail.com or contact our Live Chat support for more info.

Size exchange request for all products can only be done once per order. If you wish to exchange sizes of multiple products, please send in a request for a change for all products at once. (Customer bears RM10 shipping fees)