14 Days Returns
Last updated: April 25, 2019
© 2019 Jonlivia Sdn. Bhd.
Girl, it’s OK to change your mind. We’ll bare the return ticket.
Hey girl, we’ve made special for you, from now on you can, within 14 days return/exchange item purchased from www.JONLIVIA.com. Keep your original airway bill, product packaging, price tags, and labels to make return eligible for the item(s) you shopped.
The friendliest return policy ever…
Less than 3 steps to return
Step 1: Register your return in the Online Return Request. Remember to choose what you wish to return, state the reason, and how you wish to resolve (e.g. exchange/refund).
Wait for the validation from us. This points onwards, you will get a series of notification emails from us to prompt you about the validation progress.
Step 2: Print and Attach the Return Label. Re-wrap the products with its original airway bill, product packaging, price tags, and apparel labels.
Return! Go to your closest Post Box and deliver the parcel to
Store & Send
30, Jalan Othman 2/40
46000 Petaling Jaya,
Tel: 012 - 346 3499
Also, Jonlivia bears both ways of the shipping fee for faulty item(s). If the item(s) have been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount that customer have paid and charged for. Delivery charges that were paid during the initial order are not eligible for any refund.
Worry? Approach our Customer Care through Whatsapp or Live Chat. Notify them about your Online Return Request. Customer service should direct you to request online.