No. 1 Active Lifestyle Wear in Malaysia

FAQ | Parcels & Delivery

Olivia Chew

Posted on May 27 2016

01

I’ve found the products I want but can’t select my size
 

Please refer to our size chart provided. If you need further assistance, kindly drop us a message stating the products you are interested of together with your waist and hips size.

 

Eg I would like to enquire about my sizing for Hotpants. My waist is 28 inch and hips is 38 inch.

 

 

02

Can you give me more information about the products?

 

Yes. Kindly visit our website

Hotpant : www.jonliviahotpants.com

Back Corrector : www.jonliviaphysio.com

 

Or drop us a message if you need further information.

 

 

03

Has my order been sent yet ?


Normally orders will take 1-3 working days to process. We will send the orders out in 3 days time. Please allow for some delay due to high volumes of orders sometimes. 

 

04

Can I track my order ?
 

We will drop you a message on the delivery status of your parcels. Kindly check on your phone.

 

If it happens that you don't receive it, please contact drop us a message. We will revert at the soonest.

 

05

Part of my order is missing
 

Please drop us a message regarding on the matters above and we will try to revert to you at the soonest.

 

06

You’ve sent me the wrong items
 

Please drop us a message regarding on the matters above and we will try to revert to you at the soonest.

 

07

Which methods of payments can I use?
 

You can use online banking or direct bank-in (ATM) to our company Maybank acc. (details as below)

 

Jonlivia Sdn. Bhd. 

5142 0862 2947

 

08

I forgot to use my discount code
 

Please use it on your next purchase. We are more than happy if you could re-visit us again. Thank you for staying with us!

 

 

09

Is it safe to order online?
 

I would say, if you order from Jonlivia, you have no worry on the missing parcels and also not receiving your products after payment.

 

We take it very seriously and never allow that to happen. 

 

10

Delivery - How much is it and how long does it take?
 

Normally we will deliver the orders one day after payment received. Takes 2-5 days to receive the parcels (depending on the location)

 

Peninsular Malaysia - RM7 per kg

East Malaysia - RM9 per kg

Singapore - RM30 per kg

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1 comment

  • Teoh Jie Yu: March 14, 2017

    Hi, Can I know how to track my parcel? my order number is 14917121927 and where can I get the tracking number? Thank you.

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